Joy Dental Clinic (Pulau Tikus)
According to our open methodology, this clinic scored 57.8/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #23 of 27 ranked clinics · Last checked: 7 October 2026
57.8/100
Positions by Rating Profile
- Overall Transparency & Trust#2357.8/100
- Best for Expats#2059.8/100
- Best for Dental Implants#2152/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#2437.9/100
- Best English-speaking Clinics#1965.3/100
- Best for Families / Children#1863.6/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Wisdom teeth removal listed as a service but no anaesthesia info found (mostly single-page site).
Summary
Pulau Tikus branch of the Joy Dental group on Jalan Cantonment; the group lists nine clinics in Penang, Kedah and Johor. Offers scaling, fillings, whitening, crowns and bridges, implants, dentures, extractions and braces; open Monday to Saturday, 9am to 5pm. English website with WhatsApp booking; no standing fees published.
Strengths
- Information Transparency: 18 of 20 points.
- Reputation & Reviews: 16 of 20 points.
- Communication & Service: 8.5 of 10 points.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- AI & Search Visibility: 4.5 of 10 verifiable points (missing: mentioned for: best dentist Malaysia; mentioned for: dental implants Malaysia; mentioned for: emergency dentist Malaysia; mentioned for: Malaysia dental clinic for expats; dedicated service pages)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
18 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website Group site with a locations page for this branch, a treatment list and a separate braces page; live on 2026-10-07 [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-34] | 4/4 |
| ✓ | Dentist names listed The site's team page names "Dr.Gillian" as the dentist at the Pulau Tikus branch; the page is no longer linked from the site's menu [joy-dental-clinic-pulau-tikus-deepen-35] | 3/3 |
| ✗ | Dentist specializations listed No degree, training or specialty is stated for the branch dentist on the team page, the locations page or the braces page [joy-dental-clinic-pulau-tikus-deepen-35] [joy-dental-clinic-pulau-tikus-deepen-34] [joy-dental-clinic-pulau-tikus-deepen-36] | 0/2 |
| ✓ | Real clinic photos The locations page shows the branch's shopfront sign with its phone number; the clinic has also uploaded a photo to its Google listing [joy-dental-clinic-pulau-tikus-deepen-34] [joy-dental-clinic-pulau-tikus-deepen-37] | 2/2 |
| ✓ | Service list published Twelve treatments listed, from scaling and fillings to crowns, implants, dentures, extractions and braces [joy-dental-clinic-pulau-tikus-deepen-33] | 3/3 |
| ✓ | Clear contact details Branch phone 012-775 8150 on the sign, structured data and Google listing; group WhatsApp 012-729 8150 and e-mail on every page [joy-dental-clinic-pulau-tikus-deepen-34] [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-37] | 2/2 |
| ✓ | English website version The group site and braces page are in English [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-36] | 2/2 |
| ✓ | Address and map published 33-B Jalan Cantonment, Pulau Tikus, 10350 George Town, with a Waze map link to the branch [joy-dental-clinic-pulau-tikus-deepen-34] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published No standing fees on the site; the braces page gives monthly instalments (from RM130 a month) without a total or term and asks visitors to request a quote [joy-dental-clinic-pulau-tikus-deepen-36] [joy-dental-clinic-pulau-tikus-deepen-33] | 0/3 |
| ✗ | Cleaning price listed No scaling fee on the site; the Scaling & Polishing page, no longer in the menu, holds placeholder text [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-2] | 0/2 |
| ✗ | Filling price listed No filling fee on the site; the Fillings page, no longer in the menu, holds placeholder text [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-4] | 0/2 |
| ✗ | Crown price listed No crown fee on the site; the Crown & Bridge page, no longer in the menu, explains the procedure without a price [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-22] | 0/2 |
| ✗ | Implant price listed No implant fee on the site; the implant page, no longer in the menu, explains the procedure without a price [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-23] | 0/2 |
| ✗ | Consultation price listed No consultation fee on the site; a free consultation is mentioned only for braces, on a page whose quote form now serves the Bayan Lepas branch [joy-dental-clinic-pulau-tikus-deepen-36] [joy-dental-clinic-pulau-tikus-deepen-33] | 0/2 |
| ✗ | X-ray / imaging price listed No imaging fee on the site; X-rays are mentioned in the implant work-up without a price [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-23] | 0/2 |
Reputation & Reviews
16 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-10-07; star histogram 5★ 186 / 4★ 2 / 3★ 0 / 2★ 0 / 1★ 1 [joy-dental-clinic-pulau-tikus-deepen-37] | 6/6 |
| ◐ | Google review volume as of 2026-10-07 [joy-dental-clinic-pulau-tikus-deepen-37] | 2/3 |
| ✓ | Review recency Newest Google review dated 2026-09-28 [joy-dental-clinic-pulau-tikus-deepen-37] | 3/3 |
| ✓ | Clinic responds to reviews All 12 Google reviews read (2025-04 to 2026-09) carry an owner reply, including the one-star review of 2026-09-20; most replies use one repeated wording [joy-dental-clinic-pulau-tikus-deepen-37] | 2/2 |
| ✓ | No recurring complaints One rating below four stars among 189 (one star, 2026-09-20, about customer service, answered by the clinic); no complaint repeated in the 12 reviews read [joy-dental-clinic-pulau-tikus-deepen-37] | 2/2 |
| ✗ | No suspicious review patterns A Google reviewer writes the clinic gave a free toothbrush after the review was posted (2026-08-26); another thanks it for a free gift (2025-12-12); 186 of 189 ratings are five stars. [joy-dental-clinic-pulau-tikus-deepen-37] | 0/2 |
| ✓ | Active Facebook presence The site links the group's Facebook page, shared by its branches: 5,594 followers on 2026-10-07 [joy-dental-clinic-pulau-tikus-deepen-34] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor profile found for the clinic in Penang; the clinic's own website does not mention TripAdvisor [joy-dental-clinic-pulau-tikus-deepen-31] [joy-dental-clinic-pulau-tikus-deepen-32] | 0/0.5 |
| ✗ | Other review platforms No clinic profile found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care, Hospital Examiner, Hotfrog or Trustpilot (checked 2026-10-02). [joy-dental-clinic-pulau-tikus-platforms-2] [joy-dental-clinic-pulau-tikus-platforms-3] [joy-dental-clinic-pulau-tikus-platforms-4] [joy-dental-clinic-pulau-tikus-platforms-5] [joy-dental-clinic-pulau-tikus-platforms-6] [joy-dental-clinic-pulau-tikus-platforms-7] [joy-dental-clinic-pulau-tikus-platforms-8] [joy-dental-clinic-pulau-tikus-platforms-9] | 0/0.5 |
Medical Infrastructure
9.5 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Implant page: the dentist performs "medical imaging, such as X-rays and other scans" [joy-dental-clinic-pulau-tikus-deepen-23] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology Dental implants listed among the treatments; placement, healing and crown explained on the implant page [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-23] | 2/2 |
| ✓ | Orthodontics Metal, ceramic and Damon braces and clear aligners on the group's braces page; a Google reviewer describes braces treatment at this branch [joy-dental-clinic-pulau-tikus-deepen-36] [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-37] | 2/2 |
| ✓ | Oral surgery Wisdom teeth removal and teeth extraction are listed treatments; a Google reviewer describes a wisdom tooth removal at this branch [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-37] | 2/2 |
| ✓ | Pediatric dentistry Braces offered for children and teens on the group's braces page; the group runs school check-up visits. No separate children's dentistry service is listed [joy-dental-clinic-pulau-tikus-deepen-36] [joy-dental-clinic-pulau-tikus-deepen-38] | 1.5/1.5 |
| ✗ | Emergency care No emergency or same-day service on any page of the site or the braces page; the clinic's Google categories do not include emergency care [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-36] [joy-dental-clinic-pulau-tikus-deepen-37] | 0/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
8.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp booking at 012-729 8150, linked on every page [joy-dental-clinic-pulau-tikus-deepen-33] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken The site is in English and lists English among its languages; English-language Google reviews describe the dentist's explanations [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-37] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible WhatsApp enquiry about fees from every page; the group's braces page invites a quote request by WhatsApp or form, answered within 30 minutes [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-36] | 1.5/1.5 |
| ✓ | Clear service explanations Teeth whitening and the braces options are explained in plain language; the implant and crown pages, no longer in the menu, explain the steps [joy-dental-clinic-pulau-tikus-deepen-39] [joy-dental-clinic-pulau-tikus-deepen-36] [joy-dental-clinic-pulau-tikus-deepen-23] [joy-dental-clinic-pulau-tikus-deepen-22] | 1/1 |
| ✓ | Convenient opening hours Open Saturdays: Monday to Saturday 9am to 5pm (site, structured data and Google listing) [joy-dental-clinic-pulau-tikus-deepen-34] [joy-dental-clinic-pulau-tikus-deepen-37] | 1.5/1.5 |
AI & Search Visibility
4.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Malaysia", "English speaking dentist Malaysia", "dental implants Malaysia", "emergency dentist Malaysia", "Malaysia dental clinic for expats".
| ✗ | Mentioned for: best dentist Malaysia Not in an AI Overview, the local results or the first page of web results for "best dentist Penang" on 2026-10-07. [joy-dental-clinic-pulau-tikus-deepen-40] | 0/1 |
| ✓ | Mentioned for: English speaking dentist Malaysia Clinic site ninth on the first page of web results for "English speaking dentist Penang" on 2026-10-07. [joy-dental-clinic-pulau-tikus-deepen-40] | 1/1 |
| ✗ | Mentioned for: dental implants Malaysia Not in an AI Overview, the local results or the first page of web results for "dental implants Penang" on 2026-10-07. [joy-dental-clinic-pulau-tikus-deepen-40] | 0/1 |
| ✗ | Mentioned for: emergency dentist Malaysia Not in an AI Overview, the local results or the first page of web results for "emergency dentist Penang" on 2026-10-07. [joy-dental-clinic-pulau-tikus-deepen-40] | 0/1 |
| ✗ | Mentioned for: Malaysia dental clinic for expats Not in an AI Overview, the local results or the first page of web results for "Penang dental clinic for expats" on 2026-10-07. [joy-dental-clinic-pulau-tikus-deepen-40] | 0/1 |
| ✓ | Structured data on website schema.org Dentist markup for the branch with street address, telephone and opening hours [joy-dental-clinic-pulau-tikus-deepen-34] | 1.5/1.5 |
| ✓ | Google indexing quality For a search of the clinic's name on 2026-10-07 its own site ranks first, beside its Google business panel. [joy-dental-clinic-pulau-tikus-deepen-41] | 2/2 |
| ✗ | Dedicated service pages Only braces and teeth whitening have a page linked from the menu; the other ten treatments are unlinked menu items, and seven of their old pages hold placeholder text [joy-dental-clinic-pulau-tikus-deepen-33] [joy-dental-clinic-pulau-tikus-deepen-39] [joy-dental-clinic-pulau-tikus-deepen-36] [joy-dental-clinic-pulau-tikus-deepen-2] | 0/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr. Gillian Tham [joy-dental-clinic-pulau-tikus-deepen-15] [joy-dental-clinic-pulau-tikus-lic] | Associate Dentist | 14907 |
Red Flags
- medium Suspicious review patterns (-5 pts) — Suspicious review patterns recorded in the data (derived).
Red-flag penalty applied: -5 points (capped at -20).
Data We Could Not Verify
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://joydental.com.my/ |
|---|---|
| Phone | +60 12-775 8150 |
| +60 12-729 8150 | |
| https://www.facebook.com/joydentalclinicpg/ | |
| Google Maps | Map listing |
| Address | 33-B, Jalan Cantonment, Pulau Tikus, 10350 George Town, Penang, Malaysia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://joydental.com.my/location.html | Locations page: "Klinik Pergigian Joy Dental, Pulau Tikus"; "33-B Jalan Cantonment, Pulau Tikus, 10350 George Town, Pulau Pinang"; "Operating Hours: Mon-Sat, 9:00am-5pm (Closed on Sunday)"; branch photo of the Joy Dental sign with 012-775 8150; Waze link to the branch; nine clinics in Penang, Kedah and Johor; structured data: schema.org Dentist entry for the Pulau Tikus branch with street address, postcode, telephone +60127758150 and opening hours Monday to Saturday 09:00–17:00 | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-lic | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | Malaysian Dental Council register, data as of 2026-10-07, practitioners listed at 33-B Jalan Cantonment, 10350 Georgetown, under the premise name "(LUPUS- SILA PILIH ALAMAT LAIN) ENG DENTAL SURGERY" (Malay: lapsed, choose another address): GILLIAN THAM WEI YI (14907) as her principal practice; CHONG CHAI YI (9895) and HING CHIA CHYI (11806) as an additional practice; no premise named Joy Dental is registered at this address | 2026-10-07 |
| joy-dental-clinic-pulau-tikus-deepen | https://www.google.com/maps?cid=12859289590163809759&hl=en | Google listing 2026-09-18: 5.0 from 187 reviews, histogram 5*..1* 185/2/0/0/0; Cantonment Rd, Pulau Tikus, 10350 George Town; phone +60 12-775 8150; hours Monday to Saturday 9 AM–5 PM, Sunday closed; 14 reviews read (2025-04 to 2026-05), each with an owner reply, nine of them answered on 2026-06-23 in one identical wording; a 2025-12-12 review: "thanks for the freegift too"; a business-uploaded photo (2025-04) shows the Joy Dental sign with 012-775 8150 | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-2 | https://joydental.com.my/ScalingnPolishing.html | Scaling & Polishing page, read 2026-10-07 (still served, but no longer linked from the site's menu): "What is Scaling & Polishing?" followed by placeholder text ("Lorem ipsum odor amet"); no price | 2026-10-07 |
| joy-dental-clinic-pulau-tikus-deepen-3 | https://joydental.com.my/dental_implant.html | Dental implant page: "The dentist will then perform medical imaging, such as X-rays and other scans, to assess the health of your jaw and suitability for implant placement."; placement, healing ("This healing process usually takes 3-6 months"), abutment and crown explained step by step; no CBCT or cone-beam imaging and no price | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-4 | https://joydental.com.my/fillings.html | Fillings page, read 2026-10-07 (still served, but no longer linked from the site's menu): the page body is placeholder text ("Lorem ipsum odor amet"); no price | 2026-10-07 |
| joy-dental-clinic-pulau-tikus-deepen-5 | https://joydental.com.my/CrownNbridge.html | Crown & Bridge page: "The dentist will take a digital 3D mold / scan of your mouth (teeth), and prepare a dental crown or temporary dental bridge for initial installation."; bridge types listed ("Cantilever bridge", "Maryland bonded bridge", "Implant supported bridges"); no price | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-7 | https://joydental.com.my/wisdom_teeth_removal.html | Wisdom Teeth Removal page, read 2026-09-18: "What is Wisdom Teeth Removal?" followed by placeholder text ("Lorem ipsum odor amet"); no price | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-8 | https://joydental.com.my/teeth_extraction.html | Teeth Extraction page, read 2026-09-18: "What is Teeth Extraction?" followed by placeholder text ("Lorem ipsum odor amet"); no price | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-9 | https://joydental.com.my/ | Group home page, live 2026-09-18: twelve treatments listed: "Braces", "Teeth Whitening", "Scaling & Polishing", "Cosmetic Dentistry", "Dental Veneers", "Fillings", "Root Canal Treatment", "Crown & Bridge", "Dental Implant", "Wisdom Teeth Removal", "Denture", "Teeth Extraction"; "Just click on the WhatsApp button to book an appointment with us."; WhatsApp link to 012-729 8150 asking about service fees; "Take a sneak peek into our clinic."; site in English; no fee, no emergency or same-day service and no CBCT on any page; schema.org Dentist markup for the group with telephone and branch list | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-10 | search:best dentist Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 The Garden Dental, 2 Loh Dental Penang, 3 SmileBay Dental Surgery - Air Itam; web page 1 in order: dentistpenang.my, whatclinic.com, penangdentalsurgery.com, thegardendental.com.my, familydental.my, kliniknearme.com.my, islandhospital.com, smilebaydental.com | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-11 | search:English speaking dentist Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 The Garden Dental, 2 Klinik Pergigian Dentabay Georgetown, 3 A Dental Bayan Lepas; web page 1 in order: dentistpenang.my, penangdentalsurgery.com, whatclinic.com, islandhospital.com, wongandsimdental.com, livingsmiledental.com, pah.com.my, hlwe.com.my, smilebaydental.com | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-12 | search:dental implants Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 Artius Penang Dental Specialist Centre, 2 The Garden Dental, 3 Wong & Sim Dental Clinic (Pulau Tikus); web page 1 in order: smilebayimplantcentre.com, wongandsimdental.com, dentaldepartures.com, hlwe.com.my, smilebaydental.com, dentistpenang.my, whatclinic.com, familydental.my, islandhospital.com, thegardendental.com.my | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-13 | search:emergency dentist Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 Klinik Pergigian Dentabay Georgetown, 2 The Garden Dental, 3 A Dental Bayan Lepas; web page 1 in order: pah.com.my, hlwe.com.my, en.pusatsejahtera.usm.my, islandhospital.com, dentalclinicclosetome.my, wongandsimdental.com, cozytdentalseremban.com.my, quaydentalpenang.com | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-14 | search:Penang dental clinic for expats | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 Penang Dental Surgery, 2 The Garden Dental, 3 Wong & Sim Dental Clinic (Pulau Tikus); web page 1 in order: dentistpenang.my, penangdentalsurgery.com, islandhospital.com, wongandsimdental.com, familydental.my, smilebaydental.com, dentaldepartures.com, erufucare.com | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-15 | https://joydental.com.my/our_team.html | Our Dentist page: "Meet your Joy Dentist"; "Dr.Gillian" listed for "Pulau Tikus Penang"; five other dentists named for other branches; names and branches only, no qualifications | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-16 | https://bracespenang.joydental.com.my/ | Group braces page: "Braces in Penang from RM130/month"; "From RM130/month (instalment available)"; "professional braces for teens & adults"; enquiry form "Who is the patient?" with "My child / teen"; "Metal, Ceramic & Clear Aligners"; "Damon Braces"; "Dr. Gillian Tham" "Associate Dentist Pulau Tikus"; "We provide a full breakdown with no hidden charges at your free consultation."; "Leave your details and our friendly team will contact you within 30 minutes with a personalised quote" | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-17 | https://www.google.com/search?q=Joy+Dental+Clinic+Pulau+Tikus+33-B+… | Google reviews sorted newest first, read 2026-09-18: about 20 reviews from the preceding two months, all five-star and all answered by the clinic; newest dated two to three weeks earlier; one reads "Price was RM120. They gave me free toothbrush after leaving this review."; another: "Recently had my wisdom teeth removed and was very well taken care of by Dr. Gillian"; a reviewer wrote the dentist "was fantastic with kids" and the clinic replied: "Handling kids with care is a priority, and we appreciate you recognizing our efforts!" | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-18 | https://www.facebook.com/joydentalclinicpg/ | Facebook page Joy Dental Clinic (Penang), shared by the group's branches, read 2026-09-18: about 4.8 thousand followers; newest post three days earlier; no Facebook reviews yet; links joydental.com.my and WhatsApp 012-729 8150 | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-19 | https://joydental.com.my/dentures.html | Denture page: complete and partial dentures explained; "The next step is to take a mold of the teeth, to make sure we create a denture that fits your mouth."; no price | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-20 | search:Joy Dental Clinic Pulau Tikus | Google 2026-09-18 (English, gl=my, non-personalised): joydental.com.my is the first organic result for the clinic's name | 2026-09-18 |
| joy-dental-clinic-pulau-tikus-deepen-6 | https://joydental.com.my/ScalingnPolishing.html | Full page read, describes procedure, no RM figure | 2026-09-17 |
| joy-dental-clinic-pulau-tikus-deepen-21 | https://joydental.com.my/fillings.html | Full page read, describes procedure, no RM figure | 2026-09-17 |
| joy-dental-clinic-pulau-tikus-deepen-22 | https://joydental.com.my/CrownNbridge.html | Crown & Bridge page, read 2026-10-07 (still served, but no longer linked from the site's menu): "The dentist will take a digital 3D mold / scan of your mouth (teeth), and prepare a dental crown or temporary dental bridge for initial installation."; no price | 2026-10-07 |
| joy-dental-clinic-pulau-tikus-deepen-23 | https://joydental.com.my/dental_implant.html | Dental implant page, read 2026-10-07 (still served, but no longer linked from the site's menu): "The dentist will then perform medical imaging, such as X-rays and other scans, to assess the health of your jaw and suitability for implant placement."; placement, healing, abutment and crown explained step by step; no CBCT or cone-beam imaging and no price | 2026-10-07 |
| joy-dental-clinic-pulau-tikus-deepen-24 | https://joydental.com.my/dental_implant.html | Imaging process described in detail; only "X-rays and other scans" mentioned, no CBCT/cone beam wording | 2026-09-17 |
| joy-dental-clinic-pulau-tikus-deepen-25 | https://joydental.com.my/wisdom_teeth_removal.html | Dedicated wisdom tooth removal page | 2026-09-17 |
| joy-dental-clinic-pulau-tikus-deepen-26 | https://joydental.com.my/teeth_extraction.html | Dedicated teeth extraction page | 2026-09-17 |
| joy-dental-clinic-pulau-tikus-deepen-27 | https://joydental.com.my/ | Site-wide read: no emergency/urgent-care page or mention | 2026-09-17 |
| joy-dental-clinic-pulau-tikus-deepen-28 | https://joydental.com.my/dental_implant.html | Multi-paragraph plain-language explanation of implant procedure and imaging steps | 2026-09-17 |
| joy-dental-clinic-pulau-tikus-deepen-29 | https://www.google.com/maps?cid=12859289590163809759&hl=en | Google Business hours: Saturday 9 AM-5 PM (same as weekdays); Sunday closed | 2026-09-17 |
| joy-dental-clinic-pulau-tikus-deepen-30 | https://www.google.com/maps?cid=12859289590163809759&hl=en | All 5 readable reviews carry an owner reply, e.g. Jerry Chong (5*, 2026-05-18) and Alee Cole (4*, 2026-01-03), both answered on 2026-06-23; the replies repeat one wording | 2026-09-17 |
| joy-dental-clinic-pulau-tikus-deepen-31 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Joy%20De… | A search for "Joy Dental Clinic Pulau Tikus Penang" returned only unrelated results (Komodo Tourism; Mount Joy Tourism), no listing for the clinic | 2026-09-29 |
| joy-dental-clinic-pulau-tikus-deepen-32 | https://joydental.com.my/ | Homepage read in full; no reference to tripadvisor.com anywhere on the page | 2026-09-29 |
| joy-dental-clinic-pulau-tikus-platforms-2 | https://www.whatclinic.com/dentists/malaysia/penang | WhatClinic: its Penang dentist listing (12 clinics shown of the 17 it announces) and its George Town, Penang Island, Bayan Lepas and Ayer Itam listings, checked against its profile sitemaps (280 dentist profiles in Malaysia, 16 in Penang; the one not shown in a listing opened); the profile addresses built from its name (joy-dental-clinic-pulau-tikus, joy-dental-clinic, joy-dental, klinik-pergigian-joy-dental, joy-dental-clinic-penang) do not exist: no profile for Joy Dental Clinic and none at its address (checked 2026-10-02) | 2026-10-02 |
| joy-dental-clinic-pulau-tikus-platforms-3 | https://www.dentaldepartures.com/dentists/malaysia | Dental Departures: its clinic search for Malaysia (63 clinics, 10 of them in Penang) and a search by the clinic's name, read 2026-10-02: no listing for Joy Dental Clinic | 2026-10-02 |
| joy-dental-clinic-pulau-tikus-platforms-4 | https://us-uk.bookimed.com/clinics/country=malaysia/direction=denti… | Bookimed: its Malaysia dentistry listing and its full clinic sitemap (2,127 clinic pages), read 2026-10-02: no page for Joy Dental Clinic | 2026-10-02 |
| joy-dental-clinic-pulau-tikus-platforms-5 | https://www.mymeditravel.com/dentistry-clinics-in-malaysia | MyMediTravel: its list of dentistry clinics in Malaysia (25 clinics on 3 pages), read 2026-10-02: Joy Dental Clinic is not among them | 2026-10-02 |
| joy-dental-clinic-pulau-tikus-platforms-6 | https://www.erufucare.com/sitemap.xml | Erufu Care (Malaysian clinic review site): its clinic sitemaps (416 clinic pages), read 2026-10-02: no page for Joy Dental Clinic | 2026-10-02 |
| joy-dental-clinic-pulau-tikus-platforms-7 | https://hospitalexaminer.com/countries/malaysia/penang/ | Hospital Examiner: its list of health facilities in Penang (332 facility pages), read 2026-10-02: no page for Joy Dental Clinic | 2026-10-02 |
| joy-dental-clinic-pulau-tikus-platforms-8 | https://www.hotfrog.com.my/search/penang/joy%20dental | Hotfrog Malaysia: search for "joy dental" in Penang and in Malaysia, read 2026-10-02: no listing for Joy Dental Clinic | 2026-10-02 |
| joy-dental-clinic-pulau-tikus-platforms-9 | https://www.trustpilot.com/review/joydental.com.my | Trustpilot: no company page for joydental.com.my (page not found, checked 2026-10-02) | 2026-10-02 |
| joy-dental-clinic-pulau-tikus-deepen-33 | https://joydental.com.my/ | Group home page, read 2026-10-07 (pages last changed 2026-08-17): twelve treatments listed: "Braces", "Teeth Whitening", "Scaling & Polishing", "Cosmetic Dentistry", "Dental Veneers", "Fillings", "Root Canal Treatment", "Crown & Bridge", "Dental Implant", "Wisdom Teeth Removal", "Denture", "Teeth Extraction"; in the menu only Braces and Teeth Whitening are links, the other ten are plain text; "Just click on the WhatsApp button to book an appointment with us."; the "Book an Appointment" button opens WhatsApp to 012-729 8150 with the message "I have question about clinic services fee"; "Call us at" 012-729 8150; enquiry@joydental.com.my; "Take a sneak peek into our clinic."; site in English; structured data: a "Dentist" entry for the group with telephone, a branch list and "availableLanguage" English, Malay and Chinese; no fee, no emergency or same-day service and no CBCT or cone-beam imaging on any of the 17 pages of the site read on 2026-10-07 (the six pages reachable from the menu, the team page and ten treatment pages that are still served but no longer linked from it) or on the group's braces page | 2026-10-07 |
| joy-dental-clinic-pulau-tikus-deepen-34 | https://joydental.com.my/location.html | Locations page, read 2026-10-07: "Klinik Pergigian Joy Dental, Pulau Tikus"; "33-B Jalan Cantonment, Pulau Tikus, 10350 George Town, Pulau Pinang"; "Operating Hours: Mon-Sat, 9:00am-5pm"; "(Closed on Sunday)"; a photo of the branch's shopfront sign, KLINIK PERGIGIAN JOY DENTAL with 012-775 8150; Waze link to the branch; branches in Penang, Kedah and Johor; structured data: a "Dentist" entry for the Pulau Tikus branch with street address "33-B Jalan Cantonment", postcode 10350, telephone +60127758150 and opening hours Monday to Saturday 09:00–17:00; the footer links the group's Facebook page (Klinik Pergigian Joy Dental), which showed 5,594 followers on 2026-10-07; no dentist is named on this page | 2026-10-07 |
| joy-dental-clinic-pulau-tikus-deepen-35 | https://joydental.com.my/our_team.html | Our Dentist page, read 2026-10-07 (still served, but not linked from the site's current menu and marked not to be indexed by search engines): "Meet your Joy Dentist"; "Dr.Gillian" listed for "Pulau Tikus Penang"; five other dentists named for other branches; names and branches only, no degree, training or specialty | 2026-10-07 |
| joy-dental-clinic-pulau-tikus-deepen-36 | https://bracespenang.joydental.com.my/ | Group braces page, read 2026-10-07 (last changed 2026-10-06): "Braces in Penang"; "from RM130/month"; "professional braces for teens & adults"; "Metal, Ceramic & Clear Aligners"; "Damon Braces" "From Rm200/Month"; "Conventional Braces" "RM130/Month"; "Clear Aligners" "From RM220/month"; "Price depends on case complexity"; "Leave your details and our friendly team will contact you within 30 minutes with a personalised quote"; "WhatsApp Now for Quote"; quote form "Who is the patient?" with "My child / teen"; "We provide a full breakdown with no hidden charges at your free consultation."; footer "Braces Pulau Tikus"; the quote form and the directions block offer the Bayan Lepas branch only; no total fee, no instalment term and no dentist's name or qualification in the displayed page | 2026-10-07 |
| joy-dental-clinic-pulau-tikus-deepen-37 | https://www.google.com/maps?cid=12859289590163809759&hl=en | Google listing read 2026-10-07: 5.0 from 189 reviews; histogram 5★ 186 / 4★ 2 / 3★ 0 / 2★ 0 / 1★ 1; newest review 2026-09-28; Cantonment Rd, Pulau Tikus, 10350 George Town; phone +60 12-775 8150; the listing is claimed and lists its categories as Dental clinic, Dentist, Denture care center and Teeth whitening service; hours Monday to Saturday 9 AM–5 PM, Sunday closed; a business-uploaded photo dated 2025-04-22; 12 reviews read in four orders (most relevant, newest, lowest, highest), dated 2025-04-10 to 2026-09-28, from accounts with 2 to 40 reviews, individually worded; each carries an owner reply, eight of them in one identical wording, the latest dated 2026-09-29; the one-star review of 2026-09-20 ("Bad customer service") was answered on 2026-09-29; a 2026-08-26 review: "Price was RM120. They gave me free toothbrush after leaving this review."; a 2025-12-12 review: "And thanks for the freegift too"; a 2026-01-02 review: "Recently had my wisdom teeth removed and was very well taken care of by Dr. Gillian and the nurses."; a 2025-12-08 review: "Thanks to Dr.Gillian’s braces treatment!"; a 2026-09-01 review: "Very thorough explanation by the dentist, Gillian Tham" | 2026-10-07 |
| joy-dental-clinic-pulau-tikus-deepen-38 | https://joydental.com.my/partnership_event.html | Event page, read 2026-10-07: "Joy Dental Goes to School"; "Fun talks, activities and check-ups to teach kids good oral habits and build healthy smiles from young." | 2026-10-07 |
| joy-dental-clinic-pulau-tikus-deepen-39 | https://joydental.com.my/teeth_whitening.html | Teeth Whitening page, read 2026-10-07: "This is done by applying a certain whitening gel to the teeth, and then shining UV light on them."; take-home trays and laser whitening explained, with six questions and answers on aftercare and safety; no price | 2026-10-07 |
| joy-dental-clinic-pulau-tikus-deepen-40 | search:best dentist Penang / English speaking dentist Penang / dental implants Penang / emergency dentist Penang / Penang dental clinic for expats | The five canonical Penang queries on 2026-10-07 (google.com, English, Malaysia, non-personalised, read in the clinics' opening hours; the AI Overview where one was shown, the three local results and the first page of web results were read; "dental implants Penang" was loaded twice because its AI Overview changed between loads). | 2026-10-07 |
| joy-dental-clinic-pulau-tikus-deepen-41 | search:Joy Dental Clinic Pulau Tikus Penang | Google 2026-10-07 (English interface, Malaysia, non-personalised), search for 'Joy Dental Clinic Pulau Tikus Penang': joydental.com.my ranks first with the clinic's business panel beside the results, followed by a second page of the same site, a map service and the clinic's Facebook page. | 2026-10-07 |
Change History
| Date | Change |
|---|---|
| 2026-10-07 | Re-read on 2026-10-07: every page of the clinic group's website (the pages in its menu, the team page and ten treatment pages that are still served but no longer linked from the menu), the group's braces page, the branch's Google listing and reviews in four sort orders, the group's Facebook pages and the Malaysian Dental Council register. Recorded: Google 5.0 from 189 reviews, newest 2026-09-28; the listing's first one-star review (2026-09-20), which the clinic answered; every review read carries an owner reply. Corrected: individual service pages changed to no — only braces and teeth whitening have a page linked from the menu; the other ten treatments are unlinked menu items, and seven of their old pages hold placeholder text. Corrected: the dentist's name for this branch now rests on the site's team page alone ("Dr.Gillian"); the part of the braces page that names Dr. Gillian Tham is not displayed to visitors. Confirmed: no standing fees (the braces page gives monthly instalments and invites a quote request), twelve treatments listed, WhatsApp booking, Saturday opening, structured data for the branch and no emergency service documented; the dental council register lists Dr. Gillian Tham (14907) at 33-B Jalan Cantonment under an earlier clinic name. Confirmed: the two reviews that mention a free gift from the clinic (2026-08-26 and 2025-12-12) are still on the listing, so the review-pattern entry stands. Corrected: cone-beam CT changed from no to not recorded - the site describes no equipment at all. Still unverified: whether the clinic works with foreign patients. Visibility re-checked on 2026-10-07 with the five canonical Penang queries, read once for every card compared; AI Overviews, local results and the first page of web results all counted. The clinic appears in 1 of the five. Google indexing is recorded as good: a search for the clinic's name returns its own site first. |
| 2026-10-02 | Other review platforms re-checked on 2026-10-02: the dentalclinicclosetome.my page it rested on shows the clinic's Google reviews and rating rather than reviews of its own, and no profile for Joy Dental Clinic was found on WhatClinic, Dental Departures, Bookimed, MyMediTravel, Erufu Care, Hospital Examiner or Hotfrog; "reviewed on other platforms" changed from yes to no. |
| 2026-09-29 | Checked for a TripAdvisor listing: a name-and-city search on TripAdvisor found no matching profile, and the clinic's own website carries no TripAdvisor link. Recorded: not listed on TripAdvisor. |
| 2026-09-18 | Re-read on 2026-09-18 together with a neighbouring clinic's re-read: the clinic group's website and braces page, the branch's Google listing and reviews, the group's Facebook page and the Malaysian Dental Council register. The website names Dr. Gillian Tham as the dentist at this branch but states no qualifications; several of its treatment pages carry placeholder text. No standing fees are published; braces are advertised as monthly instalments. Braces are offered for children and teens, and the clinic's reply to a review calls care for children a priority. Google: 5.0 from 187 reviews, the newest within the past month, every review answered; one reviewer writes that the clinic gave a free toothbrush after the review was posted and another thanks it for a free gift, which is recorded as a suspicious review pattern. Open Monday to Saturday. The dental council register lists Dr. Gillian Tham at 33-B Jalan Cantonment under an earlier clinic name. |
| 2026-09-17 | Search visibility checked on 2026-09-17 for the five standard Penang queries: the clinic was not present for "best dentist Penang", "English speaking dentist Penang", "dental implants Penang", "emergency dentist Penang" or "Penang dental clinic for expats". |
| 2026-09-17 | Re-read on 2026-09-17: the clinic's website (service pages for scaling, fillings, crowns, implants, whitening, extractions and wisdom teeth) and its Google listing. Recorded: no prices published for any treatment; X-ray imaging used for implant planning but no CBCT; wisdom-tooth and extraction surgery offered; no pediatric or emergency service documented; Saturday opening hours; Google 5.0 from 187 reviews, no signs of review manipulation. Still unverified: whether the clinic has a TripAdvisor listing and whether the clinic works with foreign patients. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address unchanged, clinic operating normally. Google rating steady at 5.0 but review count grew from stored 75 to 185; captured a phone number for the first time from the Google Maps profile (+60 12-775 8150) — note the clinic's own website displays a different mobile number (+6012-729 8150), possibly a different branch/staff line. |
| 2026-08-25 | License verification 2026-08-25 against Malaysian Dental Council register (mhps.moh.gov.my): the 'KLINIK PERGIGIAN JOY DENTAL' chain is confirmed genuinely MDC-registered in Penang, but the specific Pulau Tikus branch was not among the addresses returned, so left unverified rather than marked false; no clinic license number is published. |
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